Exceptions in Sales Order Processing: Stop Ship

Sales orders in PVX contain an option to 'stop ship'. This is available in the sales order creation dialog in the web app (shown below) and also as a field in the sales orders integration template. If this option is selected for a sales order, then you can allocate and pick the order but PVX will not allow it to be despatched until the option is unselected.

There are several possible reasons why you might want to use the Stop Ship option for a sales order:

• You can block orders from being shipped automatically to ensure that payment is received before the order is shipped, giving greater flexibility with invoicing processes.

• You can use Stop Ship to allow you to investigate any orders you have concerns about, for example if you suspect fraud. This can significantly reduce the time spent subsequently dealing with fraudulent orders after the items have been despatched.

You can use Stop Ship for any purposes you want; PVX does not restrict how and when it is used. You can select the option for any sales order in the web app at any time as long as the order has not been cancelled or fully despatched (including orders that have already been partially despatched). You can also search for sales orders with Stop Ship selected using the advanced search funtion in the Sales tab of the web app.