The following services are not part of the monthly support fee, as stated in the maintenance contract, and will be additionally charged using the mentioned hourly rate.
Workflow Configuration
Hourly rate: 165£ plus VAT
Adjustments of additional instance settings (e.g., Android display options)
Applying changes that have an influence on web application behaviour (e.g., dispatching routine)
Data
Hourly rate: 165£ plus VAT
Data cleansing in the Peoplevox database
Data import and export
Data modification (e.g., adjusting information visible in the web app application)
Reporting
Hourly rate: 165£ plus VAT
Report advice and guidance
Manipulation of existing report filters
Manipulation of the Existing Location Structure
Hourly rate: 165£ plus VAT
Introducing changes to the existing pick sequence
Applying changes to the existing location (e.g., removing location)
In case of location-creation work, your request will be forwarded to Peoplevox Customer Success management to create a detailed offer for you.
E-commerce / ERP Integrations
New Channel Advisor posting account integration
Consulting and guidance on third-party integration through the open API
If you would like to introduce a new connection (e.g., Channel Advisor), your request will be forwarded to Peoplevox Customer Success management to create a detailed offer for you.
Additional Features
Your request will be forwarded to Peoplevox Client Success to create a detailed offer for you. There is a possibility to request a free trial for new features.