Concurrent User Licences
Peoplevox WMS is billed according to concurrent user licences. A concurrent user is any active session logged into either the Android device or the web application. If users are logged in more than once, then this counts as two concurrent user sessions. Admin users can view active concurrent users in the web application by going to Setup -> Users -> Active Users. Integration access via the API is not counted towards concurrent user activity.
https://youtu.be/6_liA_8EDrQ?si=umytrUbdaCg2M-Ue
Under Descartes Peoplevox standard contract terms, there are two options to add additional user licences:
1. 'Flexible' concurrent user licences
'Flex' users can be added to your account at any time and carry a minimum term of one full billing month. These licences can be added at any time (pro-rated invoice), but can only be removed at the end of a billing term. An example:
If you request to increase licences on the 15th February then we will action this immediately, with a pro-rated invoice to cover the period 15th to 28th February. You are obligated to retain these licences on your account until 31st March (with March being the full billing month). If you asked to remove these licences before the end of March then this would be actioned on 31st March. If you asked to remove these licences after 31st March then this would be actioned at the end of the current billing month (e.g. if you asked on 20th April, the licences would be removed on 30th April).
To request flexible licence changes, you should raise a support ticket via the portal or via servicedesk@descartes.com.
Tickets should be for a single action (e.g. "Increase by +5 licences" or "Decrease to 60 licences"). If you wish to add licences over a defined period, then you should raise two tickets - one to increase (which we'll action immediately) and one to decrease (which we will schedule). The ticket must be raised by an authorised representative of you (as the customer).
'Flex' licences will be billed at full list price. They are ideal for seasonal shifts in volume.
2. 'Permanent' concurrent user licences
'Permanent' concurrent users can be added to your base contract for the remainder of your contract term. Once added, they can only be removed under the standard cancellation terms of the base contract. They are ideal for sustained shifts in volume.
If you wish to add 'permanent' concurrent user licences to your account, please speak to your Customer Success Manager. If in doubt about who to contact, please raise a ticket and we will redirect your request to the correct team.
Add-on Features
There are a number of add-on features available for Peoplevox WMS, usually for more specialised or advanced use cases.
If you would like to add an add-on feature to your account, please raise a ticket via the portal or via servicedesk@descartes.com. Add-on features will be quoted for and added to your base contract for the remainder of your contract term. Once added, they can only be removed under the standard cancellation terms of the base contract.
Free Trial Process
A one-month free trial is offered for most* features to determine suitability before you commit to the feature.
To request a free trial, please raise a ticket via the portal or via servicedesk@descartes.com. We will provide a quotation for the feature and get it enabled for you immediately. We will also provide relevant documentation to ensure you are able to set up the feature as required. At the start of the trial, we will issue a DocuSign contract to formalise the addition of the feature to your account. If you wish to retain the feature beyond the end of the trial, please sign the DocuSign agreement. If you do not wish to retain the feature, please ignore the DocuSign and the trial will automatically expire and be removed from your account.
* - free trials are not available for the Metapack Connector, Channel Advisor Connector, Magento 1.x Connector or for QAC Sandbox Accounts.