Your PVX account has a specific number of licences associated with it. Each separate login to the system (regardless of the username or the device) requires one licence. This applies to both the web app and the mobile app; if you log in to both apps, you use two licences.
Once all your licences are being used, no-one can log in to the system unless someone logs off. Closing a window or browser or app will not log you off from your session. In the web app, you must use the Sign Out option.
The web app will automatically log off the session after 30 minutes of inactivity unless the Keep me logged in option is selected during login.
In the Users tab of the web app (visible on the left hand side), you can click Active sessions to show the list of current users of the system. Users with Administrator roles can use the Logoff option to remotely log other users off the system if the licensing limit is reached, but take care to check that the user no longer needs to be logged in first. (Logging off a user of the mobile app will stop their device from synchronizing with the web app, although it won't actually log them out of the mobile app.)
It is particularly important to remember to log out of the mobile app at the end of your shift if you share the mobile device with other operators. Failure to do so risks the number of users exceeding the quantity of available licences. It can also lead to actions being attributed to the wrong operator during a subsequent shift.
Making changes to licences
You can request changes in the number of licences on your account at any time. However, please remember that, while we will increase licences within a month from the date of the request, licence reductions are only scheduled to take effect at the end of your billing period. The minimum period for holding a licence is one complete month.
To request a change in the number of licences, please Submit a request to raise a helpdesk ticket that specifies exactly how many licences you require after the change has been made, instead of the increase or decrease in licences (this avoids confusion). Please ensure that each change request is submitted in a separate ticket. For example, to increase the number of licenses now and then reduce it in two months’ time, you need to raise two separate tickets. Refer to the Help with Setup article for information on raising helpdesk tickets.
If your system operates on more than one instance of PVX, please specify the Client ID for the instance to which the licence changes should be applied. The Client ID is used to log in to the application, and can be found in the URL of the web app (https://wms.peoplevox.net/<CLIENT ID>).
For more information on licences and billing changes, please refer to this article.