Paid Feature: Capture serial numbers is a chargeable feature. You need to raise a ticket with the PVX helpdesk to have this option enabled on your account.
Peoplevox has an optional feature that allows you to capture the serial numbers of items as you pick them. This can be used for better stock traceability for supplier and product recalls, and customer service queries.
We recommend that this is only used when absolutely necessary, as it increases the administrative burden of the warehouse operation and can reduce picking efficiency with the additional scans required.
Submit a ticket to request this feature is added to your account.
Configuring & Using
Once added to your account you can edit items to mark them as being serialisable by checking the 'Serialisable' box when editing Items:
Checking this box will then flag that item as 'Serializable' when picking and a new field 'Serial Number' will prompt the picker to scan the serial number barcode during the pick:
Note: When picking multiples of the same item take care not to place them in the same location on a picking trolley to prevent mixing up the serial numbers between orders.
Reporting
The data captured can be accessed via the 'Serialised inventory' report:
Compatibility with other features
The capture serial number module is currently not compatible with the 'Unpick' and 'Returns' features. Whilst using them together won't cause an error the captured serial number will not be 'un-captured' as the order is unpicked or returned. In cases like this we recommend submitting a request to our support team who can cancel the captured serial number.