Descartes® is pleased to announce the general availability of the Descartes Peoplevox™ 24.03-01 release. This release includes several improvements to the returns and RMA workflow, some groundwork for upcoming improvements to the reporting screens and a range of back-end performance improvements.
Enhancements
🟪 Extended the new returns and RMA functionality with the ability to provide either a sales order number or a reference (the customer purchase order reference number) on the import. The import tries to find and match the RMA to a sales order using the order number first and the reference second (if it can't find an order number). This change provides integrators with greater flexibility (specifically in situations where orders may be routed through an ERP or marketplace aggregator which changes the order number), as it allows the original order number (which returns portals are likely to use) to be provided as the order reference (972359).
🟪 Extended the returns workflow with a new control barcode to complete the return. Scanning the following barcode tells the screen to submit the return, just as if the user had manually clicked on the Submit button:
*CompleteReturn* This change allows operators to quickly process even multi-item returns without having to interact with a mouse and keyboard (971919).
🟪 Improved the logic of the returns workflow to keep the RMA number populated if the user submits a return before scanning all the returnable items. The goal is to minimize the number of re-scans required. The system assumes that if the user is returning items against an RMA, then the most likely scenario is that the operator physically has all the RMA items in front of them, so even if they submit the return before scanning them all, they are likely to want to scan the remaining RMA items immediately. If the operator is returning directly against the sales order, then they are prompted to scan a new order each time they submit the return (981182).
🟪 Implemented several back-end performance improvements related to reporting and Android sync (956204).
Resolved Issues
🟩 Fixed a bug that could cause an error message indicating that some picked items could not be found while trying to despatch (953317).
Important: Several changes are coming to the system in April, including some that impact your mobile devices and/or integrations. Please take a look at the Coming Soon section to make sure that you are prepared for these changes: Coming Soon.
The numbers in parentheses come from our internal work-tracking system, and we present them here for you to reference if you have any questions. If you've raised a specific issue on the support desk, then we'll come back to you on that ticket with any relevant updates.
Tip: Submit enhancement ideas using our Idea Portal! You can find more information, and learn how to request access here.